COVID-19 Update

Updated 11th August 2020

At GBC Trading, the health and wellbeing of our resellers and customers is our top priority.

We are doing everything we can to get your orders delivered on time during the COVID-19 pandemic. 



Our UK warehouse remains open and we are shipping orders Monday-Friday as normal within the UK.


Delivery times

We are experiencing delays in delivery times due to the high volume of packages being received by our courier and delivery partners. Please allow 72 hours for orders to be processed and shipped. 

Due to the closure of key UK retailers over the last week and the record increase in online sales, the existing UK delivery network (i.e. pallet, postal, parcel services etc.) is under extreme pressure to meet collection and delivery demands across the UK network including essential deliveries to the NHS and other vital sectors. We are doing everything we can to get your order to you. 


International orders

We are doing everything we can to continue to deliver to customers internationally. Please ensure that you are able to receive orders as we cannot be held responsible for delays incurred during this time.

ALL EU orders will now be shipped from our new Netherlands Warehouse, if you are within the EU please register on our new EU site by clicking - here

DHL and DPD has introduced an Emergency Situation Surcharge which will be applied to all Air shipments. This surcharge will be effective as of 1 April 2020 until further notice.


Hygiene and handling

We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.

All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.


Stock levels

The high level of demand during COVID-19 has meant that we may have periods where we are out of stock. We are doing everything we can to restore our stock levels across the range. If you would like to know about a specific brand or product, please email us or login and register for stock updates on our site.


We would like to thank all of our resellers and customers for your continued support during this challenging time.

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