Shipping and Returns
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
UK orders will usually be with you in 1-2 working days depending on your location what time you placed your order. Please note that our warehouse aims to dispatch orders by 5pm each day. You also have the option to arrange your own shipping by selecting Customer Collection during the checkout process.
Please note that the Express option does not deliver on the weekend.
Please contact us within 5 working days from the date you placed your order if it has not arrived. Failure to notify GBC Trading within this period will result in you losing the ability to claim for reimbursement.
GBC Trading cannot be held responsible for any loss resulting from an incomplete or incorrect shipping address. Orders sent to an incorrect address can be held up for weeks and are sometimes irretrievable.
In the event a Reseller receives damaged or expired Products upon delivery, GBC Trading requires the Reseller to submit photographs detailing the damage or expiration date of the affected product including the shipping box. If your order arrives incomplete, you must contact GBC Trading within 24 hours in order to have the missing item replaced. If a package arrives damaged, please note this with the driver at the time of delivery.
After GBC Trading confirms that the Products shipped were damaged or expired, GBC Trading will provide detailed instructions on when and how to proceed with destroying the defective product. GBC Trading will refund the Reseller in the original form of payment. Refunds may take 7-12 business days to process. Resellers shall not return the Products to GBC Trading but shall instead destroy the damaged or expired Products and shall submit proof of destruction to GBC Trading. Resellers shall not offer damaged or expired Products for sale.
If you need to change your delivery address after placing your order, there may be a redirection charge by the carrier to re-route and deliver your item.
Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice.
We do our best to offer cost-effective shipping for you however International shipping can take considerably longer than domestic shipping.
GBC Trading cannot be held responsible for any loss resulting in shipping delays outside of our control.
Please ensure that the products you are purchasing may be imported into your country as GBC Trading cannot be held responsible for products that are delayed, held for import duty or seized due to your country’s customs restrictions.
UK Holidays and warehouse closures
Our warehouse operates Monday to Friday 8am to 5pm UK time except for the following dates:
- 01 Jan New Year’s Day
- 02 Apr Good Friday
- 05 Apr Easter Monday
- 03 May Early May bank holiday
- 31 May Spring bank holiday
- 30 Aug Summer bank holiday
- 24 Dec Early close (Midday)
- 27 Dec Christmas Day (Substitute day - Closed all day)
- 28 Dec Boxing Day Bank Holiday (Substitute day - Closed all day)
- 31 Dec Early close (Midday)
Cancellation, Returns & Refund Policy
A reseller may contact GBC Trading if not 100% satisfied with a purchase to request a return. GBC Trading does not accept returns or provide refunds on food or heat-sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Trading will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers. Other Products may be returned up to 30 days from the date GBC Trading received Reseller’s Purchase Order. Such returns are subject to a restock fee and will only be accepted if the Products are new and unused, in their original unopened packaging. Resellers are responsible for shipping the Product to GBC Trading’s warehouse. GBC Trading will not be responsible for tracking return shipments. After the returned Products are received at GBC Trading’s warehouse and confirmed by GBC Trading to be in new condition, Reseller will be refunded in the original form of payment. Return shipping costs will not be refunded. Shipping charges associated with your Purchase Order will not be refunded. Refunds may take 30 days to process.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please email our customer service team quoting the order number and the reason for the return. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.
Our returns address is:
GBC Trading c/o Lemonpath Limited
Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.
If you wish to cancel an order please contact our customer service team as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.